Car Detailing Frequently Asked Questions
Answers on booking, payment, weather, travel and preparing for a visit, from EvaFresh Auto Spa in Vaughan.
Questions about one service are answered on that service's page, and each answer here links to it.
Booking and Payment
How do I book a car detail?
You book online with EvaFresh Auto Spa, or by phone, and booking and a consultation are free. After you send the form, you get an email saying the request is received and that someone from the team will contact you.
How can I contact you?
You can phone, text or use WhatsApp on (416) 518-0177, or email Evafreshautospa@gmail.com. Someone answers from 7 am until 9 pm.
Can I get an estimate without booking?
Yes, a free estimate needs no booking: send the make, model and a photo of the car by WhatsApp, text, phone or email, and a figure comes back the same day.
How do I get a quote?
EvaFresh Auto Spa gives custom quotes by WhatsApp, text, phone or email, all within the same day. Send the make, model and a photo, and a free estimate comes back.
Do you offer same-day or weekend service?
Yes, EvaFresh Auto Spa offers same-day, next-day and weekend slots when the calendar allows, and urgent jobs such as odour removal are taken on request. These are not guaranteed slots.
What payment methods do you accept?
EvaFresh Auto Spa accepts cash, e-transfer, Visa, Mastercard and debit.
Do I pay a deposit when I book?
No, EvaFresh Auto Spa takes no deposit when you book.
When do I pay?
You pay when the job is finished and you have checked it.
How long does a car detail take?
Super Fresh takes about 1 h 30, Fresh N New about 3 h and Fresh Off The Lot about 3 h 30.
Are taxes included in the prices?
No, EvaFresh Auto Spa adds HST on top of its published prices.
What is your cancellation policy?
EvaFresh Auto Spa charges no cancellation fee, though 3 to 6 hours' notice is appreciated.
Can I change my booking?
Yes, contact EvaFresh Auto Spa as early as you can to change a booking. EvaFresh Auto Spa also reschedules itself in bad weather, an emergency or any other bad situation.
Do you sell gift cards or give discounts?
EvaFresh Auto Spa does not sell gift cards, and it has no coupon codes or standard discounts. If you want regular detailing, email or call and the terms can be agreed.
Weather, Winter and Travel
What happens if it rains or snows?
EvaFresh Auto Spa reschedules in bad weather, in an emergency or in any other bad situation.
Can you detail my car in winter?
Yes, EvaFresh Auto Spa works in winter in a house garage or in a condo's underground parking.
Is there a travel fee?
EvaFresh Auto Spa charges no travel fee at present. That is the current position, and it may change in future.
How far do you travel?
EvaFresh Auto Spa covers Vaughan and the cities that border it: Toronto, Brampton, Richmond Hill, Markham, Caledon and King City. See the areas we serve.
Do you work with dealerships and businesses?
Yes, EvaFresh Auto Spa works with new and used car dealerships in their indoor garages, and with fleets, priced per vehicle. Business customers can pay by cash or e-transfer, or be invoiced.
How do I check that you come to my address?
Send your address with your booking, and EvaFresh Auto Spa confirms the visit and the time the same day.
What are your hours on holidays?
For long weekends, Christmas and similar days, check the EvaFresh Auto Spa Google listing, where the hours for those days are posted.
What are your hours?
EvaFresh Auto Spa is open from 7 am to 9 pm, seven days a week. Same-day and weekend slots are offered when the calendar allows.
Preparing for Your Appointment
What should I do before the detailer arrives?
Remove personal belongings and valuables, take out child seats, clear the trunk, have the keys ready and arrange the parking space. If that is not done beforehand, it can be done when the detailer arrives.
How much space do you need?
EvaFresh Auto Spa needs room to open all of the vehicle's doors, and a single-car house garage or a condo underground space is enough.
Do I need to provide water or power?
No, the EvaFresh Auto Spa van carries its own water and power. Read how our mobile service works for the day of the visit.
Do I need to be home during the detail?
EvaFresh Auto Spa agrees the access with you when you book, and walks round the finished vehicle with you at the end.
What if I have no indoor space for paint work?
Paint correction and ceramic coating are done indoors only. If you have no garage, EvaFresh Auto Spa can arrange to use its own indoor space, and you can wait or collect the car from the same spot.
Can you work at my condo or office?
Yes, EvaFresh Auto Spa works at condos and offices, with permission from the building or your employer and a space where the van can park.
Services We Do Not Offer
Which services do you not offer?
EvaFresh Auto Spa does not offer these services, so you can book the right business the first time.
These answers come from Jay, the owner of EvaFresh Auto Spa, who has 5+ years in mobile detailing.
Questions About a Specific Service
How much does a car detail cost?
EvaFresh Auto Spa's full details start from $130, $250 and $320 plus HST, and the Interior Detail is $200. See the packages and prices.
What does the Interior Detail include?
The EvaFresh Auto Spa Interior Detail includes steam cleaning, shampoo with extraction, leather care and pet hair removal. See the interior detailing page.
Do you do paint correction and ceramic coating?
Yes, EvaFresh Auto Spa does both indoors, and quotes them after an inspection. See paint correction and ceramic coating.
Do you detail RVs, boats and trucks?
Yes, EvaFresh Auto Spa details trucks, RVs and boats where they are kept. See truck and fleet detailing, RV detailing and boat detailing.
Can you prepare a leased car for return?
Yes, EvaFresh Auto Spa details cars before a lease return, and Fresh N New suits most of them. A detail cannot repair dents or damage.
Can you remove odours, stains and pet hair?
Yes, the EvaFresh Auto Spa Interior Detail removes salt, stains and odours, and includes pet hair removal. Mould, vomit and blood clean-ups are taken too, and heavy cases cost the same but take longer.
What products do you use?
EvaFresh Auto Spa uses professional-grade, biodegradable, pH-balanced products. That describes the products used and is not a health promise.
What if I am not happy with the result?
Report the problem the same day, by call, text, WhatsApp or email, and EvaFresh Auto Spa redoes the job. The redo covers detailing and paint correction on cars, SUVs, minivans, pickups, RVs, boats and semi trucks.
Does your insurance cover damage to my car?
Yes, EvaFresh Auto Spa's $1 million liability insurance covers damage to your vehicle while it is being worked on, and proof of insurance is available if you ask before the job.
Are you certified and licensed?
EvaFresh Auto Spa's owner is Ceramic Pro certified, and the business holds an Ontario business licence.
Is a ceramic coating quote written down?
Yes, every EvaFresh Auto Spa coating quote states the product, the preparation included and the warranty that applies, in writing by WhatsApp, text or email.
Are you insured, and is the work guaranteed?
Yes, EvaFresh Auto Spa carries $1 million in liability insurance and redoes a job if you report a problem the same day. See the about page.
Ask Us Something Else
If your question is not here, ask on the contact page, or book online and ask when we reply.